EE App will not let me login. It freezes after I have entered user and password.

[Kyl3]

Same issue what is going on

[Schockwave · Accepted solution]

@Swaddie-72 , @Kyl3 , have you tried uninstalling the app, rebooting your device and then reinstalling it?

If that does not work, I would suggest ringing customer service and asking them to refresh your account and see if that makes a difference. You would need to register with the app again, I believe.

Are you able to log-into your account via the website?

[Swaddie-72]

Hi Shockwave, have tried rebooting my device and reinstalling the App, I still have the same problem. Now receive a message stating I have lost my connection try again. Will ring EE.

[Swaddie-72]

Hi Schockwave

I spoke to EE and they said I had done everything possible and they would pass it on to another team. Since speaking to them I found the problem to be the Edge Browser, in settihgs it was set to block opening external apps. Once changing this to not block opening external apps the EE app started working.

Which resolved my problem.

[Leanne_T]

Morning @Swaddie-72 

Thanks for coming back and letting us know 🙂

I'm glad to hear this is now resolved for you. 

Leanne.