Data Gifting

[carynforster]

I can't gift data via the app or the website.  On the website I see the option to Gift Data but nothing happens.  On the app I don't even see the option.  I have uninstalled /reinstalled the app, but still same problem.  I have unlimited so allowed to gift 120gb, my husband is on EE and on my account.  Please help as he is currently abroad and needs it, thanks

[XRaySpeX]

@carynforster : Whereabouts is he?

[bristolian]

Have you been able to gift via the app previously?

Has your husband travelled abroad since your most recent bill-date? Or was he already abroad on bill-refresh?

I can't recall specifics, but there are some quirks around sharing data whilst roaming.

[carynforster]

Never tried before.  I just cant see the option to gift via the app.  On the website i see the tag to gift but when i click on it  notjing happens i dont get optipn to select who to gift to

[carynforster]

Its irrelevant as i dont see the opripm tp gift via the app.  Ive rekbstalled but stkll dont get it.  He is in France..

[bristolian · Accepted solution]

That would normally be the expected behaviour of there not being any phones available to gift to.

If you're confident both lines are on the same pay-monthly billing account, and the app is behaving differently to the website, this sounds like an account-specific issue.

You should therefore contact EE-CS on 150 who have account access, this may need a single-user fault raising for the underlying issue.

[XRaySpeX]

Good! France is not a country where difficulties can arise with gifting data while roaming. I rest my case!