17-10-2023 09:53 AM
Hi,
I have recently moved from Small Business account to Consumer account, keeping same numbers. My current username is linked with my business email address. I would like to change it to personal email address. Kindly guide.
Kind regards
Sandeep
17-10-2023 10:37 AM
@sandeeppillai : Login to your online MyEE with personal email addy & in your Profile Edit your Contact eMail Addy to your personal email addy.
17-10-2023 12:28 PM
Thanks for the help. Yes, I was able to change my contact email address.😊
But, I am unable to change the username mentioned under the "login information" section. When I click to edit login username, it shows an option mentioned below. On clicking "Send Passcode", nothing happens - no passcode is sent to either my earlier or current email address.
New usernames must be an email address. We'll send a passcode to confirm you have access.
17-10-2023 12:41 PM
Sorry, I meant:
@XRaySpeX wrote:
@sandeeppillai : Login to your online MyEE with business email addy & in your Profile Edit your Contact eMail Addy to your personal email addy.
17-10-2023 12:46 PM - edited 17-10-2023 12:48 PM
Sorry, you're right. I should've referred you to changing your Username under Login info. Still you found it nearby in the Profile. It should be sending a passcode to the new email addy.