Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Change address

Courtstaps
Visitor

‎04-09-2022 12:44 AM

I am trying to change my address on the website and it keeps saying something went wrong and bouncing me back.

5 REPLIES 5
Christopher_G
EE Community Support Team

‎04-09-2022 09:09 AM

Hi @Courtstaps

Welcome to the community.

Are all of the required fields filled in? Are you able to try this on a different device?

Chris

Bigdogjnr
Visitor
In response to Christopher_G

‎14-09-2022 08:55 AM

Same thing happening to me. 

Leanne_T
EE Community Support Team
In response to Bigdogjnr

‎14-09-2022 09:31 AM

Hi @Bigdogjnr

Can you try a different browser? 

Leanne.

0 Helpful
chrism172001
Explorer

‎17-09-2022 02:33 PM

same with me. It has my correct street but no house number. Try to amend it via the link but just bounces straight back to page. Very frustrating!

0 Helpful
chrism172001
Explorer
In response to chrism172001

‎17-09-2022 02:40 PM

Update - just logged on to my account on my iPad and was able to update my address fine from there. Just didn’t like doing it via my phone, for some reason?