Cant upgrade

Haz88
Visitor

‎22-09-2022 09:31 AM

I could get a standard upgrade from the 17th of September but haven't been able to get one the app is useless keeps saying server issue and the website keeps telling me there are no suitable plans I've been with ee for 4 years and never had a problem till now!

4 REPLIES 4
Leanne_T
EE Community Support Team

‎22-09-2022 11:40 AM

Hi @Haz88

Thanks for coming here. 

Please give us a call on 150 so a member of the team can raise a support ticket for the issue with your online account, and help you with your upgrade.

Thanks.

Leanne.

0 Helpful
Atariguy
Visitor

‎24-09-2022 09:54 AM

Same issue here. 

0 Helpful
Dave1012
Visitor

‎03-10-2022 11:00 AM

Same issue here.. doesn't matter what device you look at it all says no plans available. I'm tempted to have a look at o2 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Dave1012

‎03-10-2022 11:08 AM

Hi @Dave1012,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having problems upgrading online. Please get in touch with Customer Care so a member of the team can take a look at your account.

James

0 Helpful