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Cannot manage account online or in the app

clarkey1970
Explorer

‎25-01-2026 09:13 AM - last edited on ‎25-01-2026 09:17 AM by

Hi 

i have been having the same problem for a few weeks now and cant call as I am hard of hearing and don.t use the telephone please advise, I've already cancelled one contract and I'm now considering cancelling my other contract after 25 years!!! shocking service , PLEASE  don't ask me to call as I can't I usually use the chat service but obviously that isn't available 

thank you 

 

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1 REPLY 1
Leanne_T
EE Community Support Team

‎25-01-2026 09:27 AM

Hi there @clarkey1970 

Thanks for coming to the community. 

Do you have a mobile or broadband contract? Has the error message been showing since the other contract was cancelled? 

Thanks. 

Leanne.

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