Can't link number to EE account

[Sharkology]

I have just transferred to EE. My sim is up and running but every time I try to link my number to my EE account, I don't receive the pass code via text. I have requested it several times and now been blocked from requesting a code. Please can you advise how I am to link my account so I can view my details online and turn off parental controls. Thanks.

[Leanne_T]

Hi @PeckhamSteve 

If you have an error message showing in your EE account, this may be an individual account issue that would need to be looked into and a ticket raised.

You have done the right thing reporting this to us and once the team have an update they will let you know. 

Leanne. 

[scusack1]

I have wasted hours on the phone, and have spoken to numerous EE helpdesk personnel. In a nutshell, they advise that if a mobile number is linked to a BT account it cannot be connected on the App. They've been (allegedly) working on a fix, but two months later that fix still isn't there.  This shows EE in a really bad light. All I did was transfer from O2 to EE.  The transfer process was awful, with EE and O2 both blaming the other, but that's a different story and also involved ages on the phone getting it sorted.

[EmadAweda]

Dear Leonne 

I have the same problem first I bought pay as you go eSIM and I faced the same problem after I received the last verification code I get a message saying failed, as different details despite the fact I was so sure with my details provided, so I decided to have contacted eSIM which I get it from EE online store, but I faced the same exact problem.

[Leanne_T]

Morning @EmadAweda 

Thanks for coming to the community. 

Just to check, do you get a message saying failed when trying to activate the eSIM or when registering for the EE account? 

Have you been in touch with our customer support guides to see if they can help you get set up? 

Thanks 🙂

Leanne.