Can’t access my account

[zoewinnett]

Why can’t I access my account through the app or the website? Everytime I try I get an error message and can’t go any further? I can’t view any of my details? When contacting EE they are saying it’s fine their end and that there isn’t anything on my account that should be stopping it. I haven’t been able to access my account in months. 

[Leanne_T]

Hi @zoewinnett 

Thanks for coming to the community and letting us know you're unable to access the EE account. 

What is the error message that shows? 

Do you have a new EE contract or have you upgraded? 

Also, do you have a mobile or broadband account? 

Leanne 🙂

[Chris_B]

@zoewinnett have you ever requested that customer services reset your online account ?