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Bug

MapooUK
Explorer

‎04-09-2022 01:10 PM

Since the EE App has been updated and looks different there is a Bug, I can select my number to gift data from but I’m unable to select a number which is on my account to share more data with e.g My Mums EE number.  
I spoke to someone on the EE chat but they didn’t have a clue, so I’ve just clicked Report a Bug in the app and it as brought me to the EE community.  Not sure I’d anyone else is getting this same problem but there’s definitely something wrong because even my Dads account he can’t share Data with his wife. 

0 Helpful
1 REPLY 1
Schockwave
EE Community Star
EE Community Star

‎04-09-2022 01:33 PM

@MapooUK , have you both tried gifting data by logging in to your accounts via the website? Not sure why when you tried to report the bug it took you to the EE community, that does seem strange, as I would have thought it would have been reported to customer service.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.