Bring Back the Standard Top-of-Page EE Menu Bar
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22-07-2023 06:26 PM
or similar to the main EE website. I can see it when in the Community but not on the main site, whether logged into MyEE or not.
This makes it awkward to browse things or even impossible.
Examples:
- To buy an EE PAYG SIM: I would use "Shop" above & it would present me with a menu incl. "EE SIMs". W/out it I cannot get to it except by searching the site's Help ("What are you looking for?").
- To find my various products under MyEE: I would use "MyEE" above & then "My Products". W/out it it is impossible.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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22-07-2023 07:02 PM - edited 22-07-2023 07:02 PM
Totally agree. The new UX is confusing and not seamless across platforms.
The My EE website shows an area called ‘Data remaining’ which is called ‘Control centre’ in the mobile app. Unsurprisingly, there is actually nothing to ‘control’ inside ‘control centre’, instead it just mirrors the data graph on the website.
If EE surveyed its users, I’m pretty sure the majority would have preferred the old navigation and layout, rather than just changing it because some UI lead thinks it looks good.
I think the My EE app should mirror the website at the very least. I’m a software developer, and it really isn’t hard to render a web view in an iOS and Android app, in fact I’ve done it multiple times. It also makes the devs life’s easier by not having to submit a new app revision every 5 minutes.
Thanks,
Alex


Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM
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23-07-2023 08:42 AM
Since the website has changed, i cannot find the 'log off' tab which used to be included in the menu.
When closing the page. I have been able to use search and re enter website WITHOUT logging in again.
Am I missing something.? Take it the site has been upgraded, reming the green banners.
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23-07-2023 08:53 AM
@DEVROD128 : "Log Out" can be found under your Profile ('P').
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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23-07-2023 09:48 AM
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24-07-2023 06:04 AM
Thank you for the info. The original website (in common with most others) had the "sign in- sign out tab at top of page, either top right OR within the main menu. Anyway, thanks again.
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24-07-2023 07:43 PM
The previous navigation menu bars made it much easier to navigate around different parts of the website.
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24-07-2023 07:46 PM
@354- : Exactly!
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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