App

[Kay-Anja454]

For some reason I am unable to get into my app, to check billing etc. I have rang to notify them, they opened a case for the techno people. One week later had a text  to say they have closed the complaint. I still can’t get into there. I have uninstalled the app and installed it twice. Still can’t get on there. Any body got any suggestions please. Tia.

[Northerner]

Hi @Kay-Anja454 

What device. 

Can you access your online account.

Thanks 

[Kay-Anja454]

I am unable to log on on my, phone, iPad nor the website. Just keeps coming up with oops, there’s a problem try again later.

[Kay-Anja454]

I cannot access my account at all, either on my phone or iPad. When I do try to log on it just does a loop and I have to start again. I have phoned them even the woman who I spoke to tried and she couldn’t get on either

Thanks

[Schockwave · Accepted solution]

@Kay-Anja454 , have you made sure that you have the latest app, which updated this week?

Could you uninstall the app, reboot and reinstall it again? If that does not work, ask EE customer service to do an account refresh and see if that solves it.

[Kay-Anja454]

I have uninstalled it on phone and iPad. I’ve cleared cache and data, but just does the loop again. I will contact ee again. Thanks for your help guys. Really appreciate it

[Kay-Anja454]

I spent an hour on the phone to a lovely lady. It is all sorted now. She had to refresh my account. Thankyou everyone for your help. Really appreciate it.

[Debbie_G]

Thank you for getting back in touch and letting us know @Kay-Anja454.

I'm happy to hear you've been able to speak with one of our guides and this has been sorted for you.

Debbie