App says “We have to stop here” when I can trying to link my ee number

Longinuskwok · ‎20-01-2024

I am using pay as you go. It was working before but now it not working any more.

I tried to reach ee store and the staff said they cannot help me.

so now I am not able to check my ee usage and set up direct debit.

this is the screen when I tried to link my number again.

Katie_B · ‎21-01-2024

Hello @Longinuskwok.

Welcome to the EE Community.

Have you tried calling the 0800 number that has been provided?

Our mobile care team will be able to help with this.

Katie

XRaySpeX · ‎21-01-2024

You can't pay for PAYG on DD.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

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