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App says “We have to stop here” when I can trying to link my ee number

Longinuskwok
Visitor

‎20-01-2024 11:45 PM

I am using pay as you go. It was working before but now it not working any more.

I tried to reach ee store and the staff said they cannot help me.

so now I am not able to check my ee usage and set up direct debit.

this is the screen when I tried to link my number again.

IMG_7318.png

 

 

0 Helpful
2 REPLIES 2
Katie_B
EE Community Support Team

‎21-01-2024 07:43 AM

Hello @Longinuskwok. 

Welcome to the EE Community. 

Have you tried calling the 0800 number that has been provided?

Our mobile care team will be able to help with this. 

Katie

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎21-01-2024 12:55 PM - edited ‎21-01-2024 12:56 PM

You can't pay for PAYG on DD.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful