App not working

[Kthomson71]

App not working and hasn't been for months despite keeping phone and apps up to date with latest software.

Can't access or via my bills. Can't see available upgrades. Website is exactly the same.

Contacted customer services over a week ago and still not fixed. Found the community forum and there are so many others experiencing similar problems with no obvious solutions. 

My feeling is that cleaning to be best network is a marketing gimmick with no substance to back it up.

Come on ee, what am I paying a premium for?? 

Kev

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[Buzzlight1]

Do Ee really think we have all this time to sort these problems when we know its a larger area  than individual issues.

They have breached there contract with me and if its not sorted then within 14 days as off last week im going wow & I thought Virgin was bad enough 

[Christopher_G]

Hi @Buzzlight1 

Welcome to the community.

Could you try the app this morning please, and let me know if it's working?

Thanks

Chris

[Buzzlight1]

Hi All Ee had big tech issues with the App I  spoke to them last night, if your app is still not working uninstall and wait for an hour & reinstall, they also sorted out my refund but it took a manager to do it, hey we have to give them a chance to sort things out, once the correct person is contacted then it works. To Ee I suggest that auto email or messages are sent out when there are issues with any of your services .