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App not working

tb98-
Explorer

Hi there, 

I’ve recently changed providers to EE, have set up the app and put all info in. But it’s not loading anything on the home page and shop is saying I can’t view it as I’m not the account holder but I am. Have ticked bill payer too as it’s only my number on this account. I’ve deleted and reinstalled, logged out etc. removed number from the accounts and tried it again but no luck. 

Can anyone help? TIA

1 SOLUTION

Accepted Solutions
Chris_B
EE Community Star
EE Community Star

@tb98-  Try clearing the device cache. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

View solution in original post

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@tb98-  Try clearing the device cache. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
This worked! Thank you so much, appreciate it.