Add device to account

Lphillips27 · ‎15-12-2025

Hey,

I just wondered why it won’t let me add another device to my EE account?

I currently have my phone and a watch on contract with EE but wanted to add another device. It won’t let me. I have no outstanding payments or anything like that.

thank you

Peter_W · ‎15-12-2025

Welcome to the Community, @Lphillips27 😊

With our pay monthly contracts, all customers have an internal credit class that determines the number of lines they can have active on their account.

This is determined by your initial credit check, along with how you manage your account and payments.

If you give our team a call, they'll be able to say for sure what you're entitled to, and in some instances we can send off a credit referral for adding extra lines, too.

Peter

View solution in original post

XRaySpeX · ‎15-12-2025

@Lphillips27 : What does it say when you try?

Is it on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Peter_W · ‎15-12-2025

Welcome to the Community, @Lphillips27 😊

With our pay monthly contracts, all customers have an internal credit class that determines the number of lines they can have active on their account.

This is determined by your initial credit check, along with how you manage your account and payments.

If you give our team a call, they'll be able to say for sure what you're entitled to, and in some instances we can send off a credit referral for adding extra lines, too.

Peter