Account showing 0gb

[MikePayne2]

I have £20 subscription pack. My account showing 0gb but payment to my card went through end Oct. Help!! What am I doing wrong?

[Leanne_T]

Hi @MikePayne2

Thanks for coming here. 

If you text BALANCE to 150, do you get the correct allowance information showing in the reply? 

Leanne. 

[Jadecarageorgi]

Whats the point of App then....mine done same for 2month....shows 0....have to txt everytime?