5G+

robyoung77
Visitor

Why has my 5G signal became bad as soon as EE started using 5G+

1 SOLUTION

Accepted Solutions
Rach_H
EE Community Support Team

Hi @robyoung77,

Welcome to the Community!

I'm sorry to hear you're having trouble with your connection, and I can understand your frustration. If you check out our Coverage Checker then you can see if there is any work being carried out nearby which might be impacting you, or report any issues you're having.

Rach

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2 REPLIES 2
Rach_H
EE Community Support Team

Hi @robyoung77,

Welcome to the Community!

I'm sorry to hear you're having trouble with your connection, and I can understand your frustration. If you check out our Coverage Checker then you can see if there is any work being carried out nearby which might be impacting you, or report any issues you're having.

Rach

bristolian
EE Community Star
EE Community Star

5G is available in two variants - Standalone (known as SA) and Non-Standalone (NSA) - 5G+ is how EE promote 5GSA

In 5G-NSA, your phone remains connected to a 4G anchor layer at all times, and 5G is an additional coverage layer. In 5G-SA, a phone only uses 4G when there is no 5G available. Once 5G is on offer, 4G is no longer used.

It would be useful to understand what you mean by the signal becoming bad, this could mean different things to different people. Are you referring to reduced on-screen bars, which shouldn't be an issue of itself? Reduced data speeds? Or something else?