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Why 7 days ago was I sold a package to change from BT with 20 years issue free

JoPokey73
Visitor

sold a new EE package as though it was all one company after 25 years of no issues to now  have no wifi, no TV its not working 

we cannot watch tv or use wifi even on phones and then I see this was a suggestion in an area that is clearly having “mast” problems ie its not got a working one in the Wigan area

 

I am speechless and now need to cancel quickly within my 14 day period, but foolishly i followed instructions and sent  all our BT kit back

1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

@JoPokey73 : What EE package?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP