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Waiting to collect my phone

Dyton-96
Explorer

‎26-04-2026 07:34 AM

I ordered a iPhone 17pro max phone contract for store collection 14days ago now and have not received any email or text since the day of order. Also the tracking does not work on the app. 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎26-04-2026 08:26 AM

@Dyton-96    Is that a tracking number or an order number?    And the store will contact you when it’s there for collection.  

you ordered a iPhone pro max as there  are nine versions of the pro max could you narrow that down a bit to colour and storage size. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Dyton-96
Explorer
In response to Chris_B

‎26-04-2026 08:31 AM

Order number. 256gb cosmic orange. 
I just want to know how much longer this can take as I’ve cancelled my current contract with Vodafone and only have a week left till it cuts off. 

0 Helpful
Peter_W
EE Community Support Team
In response to Dyton-96

‎26-04-2026 12:21 PM

Welcome to the Community, @Dyton-96.

It's fantastic to hear you're joining us here on EE, too.

I've had a check of this iPhone model, and and it's showing as in stock and ready to deliver as soon as next day, so it seems very odd that you've been waiting 14 days here. 

I would definitely recommend giving our team a call, and if you follow the options towards billing, once connected with a Guide ask to speak with web sales.

They're our dedicated team for all queries around online orders, and will be able to check your XK order number and ensure everything has gone through as it should. 

Peter

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