Upfront payment taken but no email confirmation

[Tonywilliemss]

Hi Guys 

Merry Christmas, Just to say I ordered an apple device online since the 24th of December - A £30 upfront payment was taken from my account since and up till now I haven't got a confirmation email or order reference so I can track the order. can anyone kindly help with the next steps to take to find my tracking number - I have checked the junk and spam folders and nothing there yet 

Your help will be appreciated 

Many thanks 

[Chris_B · Accepted solution]

@Tonywilliemss  You’ll be sent a tracking number once a device is allocated to you.  It’s also Christmas so you should expect delays.    It might be worth calling customer support to see if they can provide you with more information.