I’ve received absolutely terrible service on my new iPhone delivery. After preordering and waiting weeks, I finally got a message that it would be delivered. I rearranged my plans to be in but no delivery. At the end of that day, the information updated to say they tried to deliver (they didn’t, I was there). I expected another delivery attempt the next day but then it updated to say it was being returned to ee. I contacted ee and they said they couldn’t do anything and my order would be cancelled and I would need to reorder and wait another 28 days. They had no proper escalation process and pretty much went straight to it being an unresolved complaint that I now need to raise with trading standards. I also spoke to dpd and couldn’t even complain. They kept telling me to talk to ee or to raise a complaint via there chat service, which just kept repeating that my parcel is being returned to ee. So I’m left with no phone and no way to complain - absolutely disgraceful service all around!!
