Recycled number

1233213
Visitor

I purchased a new sim today but can’t register for WhatsApp as it says the number is already in use with someone else’s WhatsApp business account. WhatsApp are saying the business account needs to have been inactive for 45 days or more before the will deactivate the account. Surely the  number I’ve purchased today shouldn’t have been recycled so quickly?

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@1233213  They not recycled that quickly.  It’s at least a year before they come out of quarantine for this very reason.  It’s probably best to call customer support and explain what’s happened so you can be issued a new number.  

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