Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Reactivate my esim

Naimasco78
Visitor

‎01-08-2026 02:34 PM

Hi there

I need help, my e-sim has been deactivated and my account closed. I'm not living in the UK anymore but I'd like to keep my english number as all my friends in England got that one. 

What should I do to reactivate my account considering that I'm not able to go to a EE shop right now.

Thanks for your help and support

Naima

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎01-08-2026 03:18 PM

@Naimasco78 : Your eSIM being deactivated indicates you either cancelled it in the past or failed to pay your contract bills. Either way you will have relinquished that no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful