Problems.

[12Barrow]

• Having problems for six weeks . Was told to lodge complaint and someone has to contact you. Have complained three separate times and still nothing. 

[XRaySpeX]

What problem? Please clearly explain your issue & circumstances in greater detail & we'll do our best to help you with it.

[Ali_A]

Hi @12Barrow 

Thanks for joining the Community. 
 

I'm sorry to hear you're unhappy and looking to raise a complaint. We hope that you’ll never have reason to complain about any aspect of our services. However, if there is something that you’re not happy with, you should contact customer services first who will try and solve your issue quickly where we can. 

Have you reached out to our Customer Service team yet on 150? 
Is there something in particular we can help with? 
 
Ali

[12Barrow]

Yes I have tried, three times. No one has phoned me ,even though they said
they would. Surely they can look at my account and see what's been going
on.

[Schockwave]

@12Barrow , please explain your problem here, maybe we can help.

[12Barrow]

Would have thought it would all be on my account. A phone would be good.
Too numerous to list .

[Schockwave]

@12Barrow , we have no account access, so would not know your problem, so if I is account, then we cannot help in the forum, as we have no account access . 

[12Barrow]

A phone call.

[Ali_A]

@12Barrow 

When you contact customer service to raise an initial complaint, you will always receive your complaint reference number by text message. Do you still have this? 
If so, you can contact Customer Service and quote the complaint reference number where a guide will follow this up for you straight away. 

Have a look at our Complaints code of practice page for details about our complaints handling process.

Ali