No access to EE WiFi hotspot

[Cmac271]

Until 3 days ago I was able to connect easily to an EE WiFi hotspot when I’m at home. It’s not in my home so a public one. Paid for a voucher for the month to use this. However, last 3 days it doesn’t show up in my WiFi networks so cannot use it. Have tried multiple devices and same thing. If I walk 5 minutes from where I live it suddenly shows up again so don’t think access has been cut off, seems to be an extreme drop in signal. Any ideas on what I can do? Will probably need a prorata refund for the voucher as well as it is now unusable but waiting to see if it comes back at all first.

[XRaySpeX]

@Cmac271 : Many of these public EE WiFi hotspot emanate from EE & BT users' own BB routers. They may switch them off or move them anytime they see fit. You probably was on 1 near your home that decided to cease it & then 5 mins. away you have come across another. All you can do is wander around & see if you can latch on to 1 that is reliable.

As for any refund you'll need to Get in touch to discuss that, altho' remember that EE does not guarantee that the EE WiFi service is faultless.

[JimM11]

@Cmac271 See below for the EE/BT site ones.

https://ee-wifi.ee.co.uk/public/ee/help/index.htm

[Cmac271]

Thanks for your help. I don’t expect it to be faultless, wasn’t perfect before, but I specifically bought it so I had WiFi at home so if it’s non-existent I’ll probably have to get in touch with them, although that’s assuming it doesn’t come back this month, possible it’s just off for a few days and will come back and if that happens I may not worry. 

[XRaySpeX]

Thanks! You're welcome 🙂 ! Glad I could be of assistance & hope it soon gets sorted.

[JimM11]

@Cmac271 Use the link, goto hotspot, stick you post code in but DO NOT hit enter, it may show you the EE homes around that have Broadband on, first part off the post code will show you the Businesses transmitting if they are still with EE/BT to do so.