cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Missing credit

SE62
Visitor

I out £20 credit on my account, and without anything seeming to happen or my agreeing to buy anything, it has gone down to £19.60.

 

Why would that be?

2 REPLIES 2
Christopher_G
EE Community Support Team

Hi @SE62 

Welcome to the community.

Do you have an active pack? What does it say when you text AL to 150?

Chris

XRaySpeX
Grand Master
Grand Master

@SE62 : You have probably sent an MMS (Picture Msg), not included in your pack.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)