After losing my purse at my student accommodation, about a week later i received an email there was a phone and another item in my name being taken out. I immediately called to aort this out and i was told not to worry it would be dealt with and cleared. This was in january. It is now april and i have been sent a letter from EP FINANCIAL SOLUTIONS claiming to owe £2,445 for an iphone and another device i have never had? I called and disputed this multiple times and was told to wait and hear back from the fraud department, only to be told the ID and face matched up so there is nothing they can do. How can you do nothing when i have told you i had lost that same ID being used? And i was not even in the city the iphones were taken out from? I dont plan on paying £2.5K, what can i do next?
