I've had my new TV box pro for a couple of weeks but can't connect my phone

[Lenh1]

I've had my EE TV box pro for a couple of weeks but can't connect my phone to the ee app. I had a conversation with an ee advisor but unable to resolve the problem. My Samsung tab works but not my Honor phone or my wife's samsung. Tried everything I can think of, reinstalling app, soft reset of TV box.

Can anyone help pleas

[DarrenDev · Accepted solution]

Assuming you mean the EE TV app, are you struggling to log onto the app, of struggling to pair the phone with it for recording? 

If you could be more specific about the issue you're seeing, and any errors you're seeing, it'll help me work out what's going on.