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I have broadband and mobile contracts . i cant access my mobile plan online

joe314
Explorer

‎01-04-2026 11:57 AM

Hi,

I have mobile and broadband contracts with EE. 

When i login on my pc i can see my broadband plan, but not my mobile plan. I have tried linking my mobile to see both but it simply does not work. I wish to change to a sim only deal but cant because i cant see my existing plan. help?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎01-04-2026 12:12 PM

@joe314 wrote:

but it simply does not work.

What happens when you try? What error msg?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
joe314
Explorer
In response to XRaySpeX

‎01-04-2026 12:37 PM

thanks for the reply.

I go through the linking procedure and enter my mobile number and wait for a 6 digit code. Input the code

and it comes up with a message:

"we're having trouble linking your products. You can try linking again or come back when we've fixed things"

i have tried daily for the past 4 days and always get the same message

 

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