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Community Activity
Help with payment and switching to Pay As You Go
Hello, I am currently abroad (in Russia) and unable to call your support number. I have received a notification about an outstanding balance of £68.32 and would like to pay it to avoid service interruption. I also would like to keep...
Unable to view invoices
Trying to view invoices on desktop browser - have tried various browsers and clearing cache etc but keep getting this error;Application error: a client-side exception has occurred (see the browser console for more information). Searching here seems t...
Absolute joke
Signed up to a new contract of 50gbt and given 20gbt customer service team are an absolute joke no one is willing to sort this out keep telling me to wait a few more days been 4 days of pure hell. Want to cancel this contract already and go with anot...
Renewal Problem
On Friday 11th I attempted to upgrade my iphone & plan. The previous plan expired in 2023 and I think it likely reverted to a generic plan?I could not log into ‘business’ on the EE website, but it would let me log into the ‘personal’ section of the w...
Travel advice
Hi currently using iPhone 15 plus & using my inclusive extra for Apple Music until it’s time for holidays then I swap out Apple Music for free roaming my query is what’s the best way of saving a playlist to my phone to listen to whilst flying in airp...
Unable to make calls or texts
I have credit on my phone but cannot send texts or make calls. Have tried restarting, no good. Any ideas.Thank you
Billing
Why am I still getting billed by BT when my mobile and broadband have been transferred to EE? I do not have a landline.
Wrongly charged for a UK call to Northwich as a USA number
Hi, I have been charged £12 for a 3 minute call to the USA.However, I actually called Bowyer Estates Ltd - Estate Agents - 01606 76044.It has shown on the bill as 001606 76044I have spoken with the live chat team who dont accept that it is a UK numbe...
Account number
Do not have my broadband account number
EE TOPUP not working
I’ve just paid for £20 credit to TOPUP on my pay as you go plan and it’s been taken out of my bank account but not been put into credit. Never had this issue before. What do I do?
