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For BB Help text your landline no. to EE, but what if you don't have one?

XRaySpeX
EE Community Star
EE Community Star

‎24-04-2022 06:28 PM - edited ‎24-04-2022 06:29 PM

If you want help on your BB problems, How can I fix my home broadband connection? tells you to text your landline no. to 60071 for it to be tested & maybe an eng. to be sent out. However users with EE's 'Fibre Broadband without landline (sic)' won't have a  landline no. So this means of text HELP is of no use to them.

 

More & more users are now taking up 'Fibre Broadband without landline (sic)', yet are deprived of this means of help. This method of text help needs updating urgently to cater for those users. Perhaps all users should now be given their ALID or BBEU automatically in their Welcome emails & those allowed in this HELP text msg.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎24-04-2022 09:11 PM - edited ‎24-04-2022 09:11 PM

@XRaySpeX   Very good point I don’t have an EE landline. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Schockwave
EE Community Star
EE Community Star
In response to Chris_B

‎24-04-2022 10:19 PM

r.ro@Chris_B @XRaySpeX , neither do I have a landline, just broadband, no need for landline in this day and age!

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Schockwave

‎25-04-2022 12:57 AM

I have every use for 1 but just not with EE!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful