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EE insurance

Viren28
Visitor

‎08-11-2025 07:54 AM

@eeinsurance team,

i lost my phone on 25th october and already made a claim on 28th via call and submitted all document which they asked for claim. its almost passed 2 weeks but i have not received any update from insurance team. without phone being frustrated.

 

0 Helpful
1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎08-11-2025 09:01 AM

Hi @Viren28 

You'll need to speak to EE insurance as per your policy, there is no account access on these forums:

https://ee.co.uk/help/terms-and-conditions/insurance-warranty/full-cover-and-damage-cover

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.