Device Guides for Home & Mobile BB

XRaySpeX · ‎10-08-2022

are now missing from the EE Help. Let's have them back. I'm always referring to them.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

James_B · ‎22-09-2022

Hi @XRaySpeX,

I've had confirmation that the home and MBB device guides have been reinstated.

Thanks again for reporting this issue.

James

View solution in original post

Jon_K · ‎10-08-2022

Thanks for flagging, @XRaySpeX.

I'll try to find out more information to see if this is a permanent change.

Jon

Jon_K · ‎11-08-2022

Are you able to view these today, @XRaySpeX?

I'm now able to view the Smart Hub one - https://ee.co.uk/help/help-new/phones-and-devices/ee/smart-hub

Jon

XRaySpeX · ‎11-08-2022

No, @Jon_K , they still don't appear on the Device Guides Help page. I can see the page you link but there is no index of BB routers helping you find it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Jon_K · ‎11-08-2022

Thanks @XRaySpeX.

I assume you have, but just to double check, have you tried another browser?

Not that this is a permanent solution, I'm just curious to see if that made a difference.

Jon

XRaySpeX · ‎11-08-2022

@Jon_K : Yes, AWOL on both Firefox, IE & Chrome.

They used to appear in line after Watches :

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Jon_K · ‎11-08-2022

Thanks for checking @XRaySpeX.

I'll get back to you as soon as I have more information again.

Jon

James_B · ‎12-08-2022

Hi @XRaySpeX,

Thanks again for your feedback, I've passed it over to our digital team this morning.

James

XRaySpeX · ‎01-09-2022

Bump!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

James_B · ‎02-09-2022

Good Morning @XRaySpeX 🙂

We haven't forgotten about this. It's still with our digital team but I haven't received any further information yet.

James