Contacting EE

Milla06 · ‎07-09-2025

Hi, I received a letter saying my payment had failed (i’m not sure how as it comes out the first of the month) it stated I had to make a payment online but everytime I tried to do so it wouldn’t let me and now I have been without wifi for over a week? what can I do to resolve this.

XRaySpeX · ‎08-09-2025

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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Milla06 · ‎07-09-2025

I received a letter saying my payment had failed and i needed to make my payment online, but everytime i have went online to do so it hasn’t let me, i haven’t had any wifi for over a week now i’m not sure what to do.

XRaySpeX · ‎08-09-2025

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Katie_B · ‎08-09-2025

Good morning @Milla06.

Thanks for coming here.

Please follow the advice provided by @XRaySpeX and let us know how you get on.

Katie