01-08-2026 05:08 AM
I received a message on my second phone I didn’t even realise and they said they was cancelling
my number as I haven’t topped up in 160 days I’ve only just seen it but it’s too late anything I can do
01-08-2026 09:22 AM
Hi @Ewanmcgowan
Welcome to the Community.
Looking at the timeframe of this message, you should still be able to reactivate your number, as it will currently be in hibernation. Pay As You Go numbers are cancelled completely from 270 days of no usage.
We have more information about this here 👉 Why has my pay as you go credit disappeared?
Please call our team, and they'll be able to double check what stage things are at.
Linzi