App access

[Kerriepeyton]

Hi! Wondering if anyone can help me as I feel I’m going round in circles. I used to be able to access the app to pay my bill and just generally keep an eye on my account , however for some reason lately I can’t get into it. Keeps saying the given name doesn’t match? I’ve been to my local store with ID and they say everything is fine!? I’ve spoken to advisors over the phone too and they say my account is ok, so why can’t I log in? Any advice would be greatly appreciated 

[Rach_H]

Hi @Kerriepeyton 

Welcome to the Community!

We don't want you to have any trouble accessing your account, so I'm sorry to hear this is happening. Are you able to log into your account online?

Rach 

[XRaySpeX]

@Kerriepeyton : Try using Fast Payment online to pay by UK bank card to avoid the EE a/c site & app. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.