Abusive ee escalation team

[Kevinhome]

Hi 

I've just spent the last few days being abused and railed and threatened by ee call centre staff,  it started with trying to get my complaint delt with in a professional manner .

They have promised to call me back 6 times 4 of them by managers from technical to every day customer services, and nothing , now after 6 hrs on the phone I eventually got through to first level escalation team who did nothing but abuse me and talk over me telling me what's not happening, I'm a recent stroke survivor of just 8 days ago I had a heart attack a few days later and had to have an emergency operation, just released from hospital and trying to sort out my affairs incase the worst happens and the ee call centre advisor and manager named Leanne ( who was the last one I was able to speak to after holding for 1hr and 30 mins said regardless of your injuries and kept being abusive to the point my family could hear her and begged her to stop , has anyone else had similar incidences I've been a customer if ee in all its forms for over 25 yes and never had anything like this , in fact I've never been so abused by any company like this 

[Chris_B]

@Someone07    “Well as far as I am aware EE stores have not become self-service supermarket with the self-service checkout, so yes of course I needed help or at least some suggestion that someone was there to assist.”.    Not the best way to respond to a question of do you want help.     Yes the sales person should have helped as soon as you waked in.  

 And you get 12 days from purchase to report about a faulty device for an exchange of device.  After this the device is sent off to be looked at.  You don’t get a cooling off period with store sales so a refund isn’t possible.  The faulty device is fixed under warranty and only if that fault can’t be repaired will a replacement device be issued. 

It also seems you’re blaming EE because some other customer pointed out you were rude with your response to the sales person.    

my take of this is both the store sales person and the other customer and yourself where equally as bad as each other.    And this is just your side of this saga that gets me to that conclusion. 

[Katie_B]

Good morning @Someone07. 

Welcome to the EE Community. 

Thanks so much for bringing this to our attention.

I am concerned to hear about how your latest visit has left you feeling and I want to make sure we take a look into what has happened. 

When you have a moment please check your community inbox. 

Speak soon, 

Katie