My mother has taken out a broadband and phone contract with EE, moving from Supanet. We were told everything would transfer over on 12 July. Broadband went smoothly but she has now not had a working phone line for 5 days. After numerous calls to EE we’ve now been told that the nunber will be in quarantine until 6 August. How can this be?
My mother is a vulnerable customer and has been left without any means of contacting people or being contacted and EE saying there’s nothing they can do.
We were not told this would happen and we were not asked if we wanted a new number. We were simply told everything would be activated on 12 July.
