How to set up your Digital Home Phone

[JordanTA]

We have a video covering how to setup and connect a variety of phone types to your Smart Hub. This covers corded, cordless and EE digital home phones. This works if you have a BT digital voice phone or adapter, as well with most third party devices.

This video covers:

• Compatible routers & phones
• Corded home phone setup
• Digital home phone adapter setup
• Wireless home phone setup
• EE digital home phone handset setup
• Quick Tips
• Healthcare/telecare alarms & pendants

[JimM11]

@pdandj53 Old phone plugs into the back of the EE Router to work, digital phone works direct off the Dect Internal control off the EE Router over the dect frequency that the EE Router emits!

The DVA if you pair it to the EE Router then you can plug it in somewhere, plug a phone into it and as long as the signal can reach the EE Router a home phone should work! Use the same video to setup the DVA!

[pdandj53]

Are you saying I need to use the digital adapter with this new EE digital home phone?  There seems no way of plugging the new home phone into it!

It may not be relevant but I have another old phone plugged directly into the hub and that seems to be working fine.

Please advise.

[JimM11]

@pdandj53 No the digital home phone connects direct to the EE Router over the Dect frequency range, the DVA is only if you wish to plug in another phone like you have plugged into the back off the EE Router ie another Landline styled phone!

If your Digital Handset is not working, just go through the video and set it up again, it may have just lost it's connection to the EE Router!

[pdandj53]

Still showing No Link to Hub, getting fed-up, will try again tomorrow!

[JimM11]

@pdandj53 It has been reported before that a switch off power to the Router, leave it off for 5 minutes then back on again sometimes work's, have you tried that?

[pdandj53]

Hello

I'm back onto this, tried switching off power to router as you suggested but phone still saying No Link to Hub! The red triangle occasionally flashes (perhaps trying to connect?).

I was sent two handsets, am wondering whether I should try setting the other one up and see if that works?

[pdandj53]

So - I gave up with Phone no. 1 and tried Phone no. 2 - and hey presto - I at last seem to have a working handset.  So of 2 new phones purchased last week from EE only one works!  It has  taken me from  the day of broadband installation on 11th December to get this sorted!  It has certainly not been the "seamless" experience I was promised when I took out the new broadband and landline contract with EE!  The broadband installation has gone very smoothly but I feel I was left to sort the landline out myself which has been time-consuming and stressful.

[JimM11]

@pdandj53 With one now working, you should do a reset on the faulty hand set and set it all up again from scratch, something may have gone wrong on a first connect or a potential update if or if not applied as a version change!

Not made easy by any means is it?

[delflytoby]

Hi,

We have been using 2 x BT wireless digital voice phones for more than 5 years now and when we our broadband service moved from BT to EE a couple of years ago everything worked well.

My question is, when we set up the phones, the main handset had to be located near the router. Can I now move it into a different room, as it is unused where it is now?

[JimM11]

@delflytoby Is the main handset base connected into the back of the Router? There are many different types and you do not say which you have! If they are the pure Digital No cable connection then move the phone were you need it, as long as it is able to reach the dect wireless signal from the Router!