EE Home Phone Plus Ringtones & Accessibiilty features

Afd
Contributor
Contributor

Recently got EE full fibre and homophone. Went for the Home Phone Plus  as it has ringer boost for those with hearing issues. I've tried changing the hearing boost settings and the change of tone but seems to be the same ringtone no matter what setting are used. I tried a Decibel meter app and it confirmed this. If I try to change the ringtone I get a message saying "Error Not currently Available".

Has anyone else got this to work? 

5 REPLIES 5
JimM11
Brilliant Contributor
Brilliant Contributor

@Afd The ringtones are NOT changeable!

Afd
Contributor
Contributor

So, there aren’t any hearing accessibility features? 

JimM11
Brilliant Contributor
Brilliant Contributor
Afd
Contributor
Contributor

Thanks, tried what it says but can’t change the ringtone.

Christopher_G
EE Community Support Team

Hi @Afd 

Was it the steps on page 29 that you were trying? 'Changing tones' and 'Ringer Boost'?

Chris