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Digital home phone

JuE63
Visitor

‎05-10-2024 06:17 PM - edited ‎05-10-2024 06:18 PM

Moved from BT to EE. No longer require a landline phone and removed from contract. Noticed on billing a charge of £9.99 for digital home phone. Does anyone else pay for a phone they do not have or have I misunderstood the billing? 

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎05-10-2024 06:38 PM

I would guess you are paying not for the phone itself but for a calling plan for DHP. I'd call CS to get it removed.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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