upgrade after contract ends

[nm36]

Looking at ordering a new phone but the website says an upgrade isnt available? Is it because the contract already ended back in Feb?

[Chris_B]

@nm36   If you text UPGRADE to 150 what does it say ? 

 If you’ve gone past you’re upgrade period then you’re still eligible to upgrade.  

[nm36]

It says sorry were having trouble dealing with your request - please try the EE app or online.

[Chris_B]

@nm36   If you have the my EE app and go to mobile plan ( it’s at the top ) then click view your plan details ( it’s in yellow)  it’ll open up a page that says when your tariff started and when the minimum term is.    What does it say ? 

[nm36]

ok thanks - its the 4gb essential plan started on 27/02/2020 and ended on 27/02/2022 (24 months)

[rittichaisripro]

When can I do upgrade

[James_B]

Hi @nm36,

You should be able to upgrade as you are outside of your minimum term.

If you are still seeing the same error message when trying to upgrade online, please get in touch so our upgrades team can help.

James

[James_B]

Hi @rittichaisripro,

Welcome to the EE Community. 🙂

Please text UP to 150.

Thanks

James