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saying I cant upgrade.

royzal
Visitor

‎20-09-2022 04:57 AM

I Just went online to see what upgrade I could get as my contract finished last month and I am still paying £54 a month for an Iphone 11 pro and it said sorry you cant upgrade this device just yet, my contract ended 30/08/2022 so why is this? 

0 Helpful
5 REPLIES 5
James_B
EE Community Manager
EE Community Manager

‎20-09-2022 10:12 AM

Hi @royzal,

Welcome to the EE Community. 🙂

What response do you get if you text UP to 150?

James

0 Helpful
Rthomas_83
Visitor
In response to James_B

‎05-10-2022 10:52 PM

I am also interested in knowing this. I have a second phone in my contract for my son that hasn't been used for a while as it hasn't worked. He hasn't been bothered  up intil now, but decided he wanted a new phone for his birthday! It is telling me I can not upgrade  this one yet and the contract was up a long time ago! I can't text up to 150 from his phone as its not switching on ??

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Rthomas_83

‎06-10-2022 08:08 AM

Hi @Rthomas_83,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check your eligibility to upgrade if you get in touch.

Thanks

James

0 Helpful
Samcomp
Visitor

‎09-11-2022 08:43 AM

I have the same issue!  Contract ended 22/10/22 but it won't let me upgrade?

 

0 Helpful
Christopher_G
EE Community Support Team
In response to Samcomp

‎09-11-2022 09:11 AM

What happens when you try to upgrade, @Samcomp?

Chris

0 Helpful