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extra charges

stevenyus904
Visitor

‎10-10-2025 03:44 PM

hi ive noticed 2 extra charges on my bill this month, 1 looks like a duplicate charge 1 charge is at 23.53 for £12.99 and 1 charge is at 23.59 for £12.00 both on the same date. i cant get any information on my bill or details of who the payment is to, can you help?

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XRaySpeX
EE Community Star
EE Community Star

‎10-10-2025 03:51 PM

Sounds like a call to a 08 Service no. or a 09 Premium no. which are charged in 2 parts:

  1. Access Charge goes to EE.
  2. Service Charge to the service provider.

Look it up in Costs to call non-geographic numbers

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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