cancel contract

[lynne-89]

hi how do i cancel my contract and what will it cost. i was due an upgrade 6 month ago. 

thanks

lynne

[bristolian · Accepted solution]

Hi @lynne-89 

I'd recommend a read of this EE help page which explains the process for giving disconnection notice, but the short answer is you call EE C/S on 150 from your mobile and give your 30days notice.

On the assumption that you're outside the minimum contractual term - as it sounds like you are - then there's no cost to cancel, but you will need to keep paying for service during the 30day notice period.

[mikeliuk]

Hi @lynne-89 ,

Would you want a) to get rid of your number and SIM completely, b) move your number to another network, or c) stay with EE but pay a lower cost now that you own your phone?

[Peter251962]

Moving to different provider but don't need to take my ee number 

[James_B]

Hi @Peter251962,

Welcome to the EE Community. 🙂

I'm sorry to hear you're thinking of leaving. Please see How do I cancel my contract with EE? for everything you need to know.

James

[5Paraty0]

• How do I cancel my contract? It is impossible to get through to anyone.
• my contract ends 21/10/22 for 4GEE router. It has not been a great service & I want to inform you I do not intend to continue with your company. Why have you made this so difficult? Where are the cancellation documents? I do not wish to be waiting on the phone when no one picks up!
• melanie

[5Paraty0]

I simply want to end my contract with EE. My contract ends next month. Why is it so difficult to end my contract?

[James_B]

Hi @5Paraty0,

Welcome to the EE Community. 🙂

I'm sorry to hear you're thinking of cancelling. To cancel, you'll need to get in touch with Customer Care to give 30 days notice.

James

[5Paraty0]

Hi James

Any more specifics other than customer care- there is no obvious option for cancellation of my contract! 
Please can I have a direct link to the cancellation of contracts Dept.

Is there an email where I can put this in writing?

Thank you

[XRaySpeX]

No, just phone CS. EE provides no email contact.