Hi,I had supply issues when i last upgraden handset ,and after a lot of too and froing ,the outcome was rectified and the manager that rectified it said as a gesture of good will for all of the troubles he would give me a galaxy watch ,to which i agreed and thanked him .
Since then ,EE keep trying to bill me 16 pounds per month for an extra contract for the watch .Yesterday i talked to customer service who conveniently cant find the chat transcript showing that it was free ,where as last month when i had the money removed from bill he was able to check transcript and agreed i was right .
Yesterday the agent was just downright rude about it basically calling me a liar ,i have asked for a copy of the transcript and he said it can take up to 30 days to get it .
I feel like i have beed totally duped ,ripped off and lied to by EE.
Where do i go from here ???
