Contracts & Billing

We are making changes to our international calling add-ons

From 5th July, you may see an increase in prices of some international calls from the UK within certain add-ons. All customers affected by this change have been notified by SMS message EE remains committed to offering value for money and customers ...

Thinking of leaving EE?

We’re sorry that you’re thinking about leaving EE. Before you decide, we recommend checking what offers are available to you. As you may have access to exclusive offers: If you’re in the last 100 days of your contract, you can upgrade to the late...

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Resolved! Re: copy of bills

How ?

Monthly Bill... being charged twice

Monthly bill is incorrect...been charged twice

contract length

I have a 24m business' contract that I'm 3 months into. it says in there started December 2022 and ends December 2023. how is it only for 1 year when its meant to be for 2. can anyone please elaborate ?

Resolved! bills

bills

Unrecognised mobile number

I have this number********* on my a/c and I don't know what it is? [mod edit: please don't post personal details on the forum]

Phone number

Dear sir I had my phone plan all up & working I was paying monthly by credit card I had to get a new card so my payment stopped. Is their anyway I can get them up & running again. Thanks paul wiltshire [Mod note: Please don't add private phone nu...

Resolved! Contract

How long do I have my contract forWould like to trade in

V0icemail charges for calls not made

I have been billed for calls to voicemail I did not make. How can this be prevented?

Resolved! Bill balance

Can you please put my line back on and i will pay balance by end of month .

bill charged twice

Hello, I made the payment a month ago and it was charged twice on my Card, I contacted the Card bank and they said I would have to settle it with you, what should I do? how to contact you?