Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

contract ending query

Hi my contract ends next month. Can you tell me if my account will automatically close when I port my number elsewhere after the end date of my contract or do I need to contact EE?

Paying for a phone I never recieved

Paying for a phone I never received. EE says its back in the warehouse but my my plan is still showing the new one and should have been reverted back to the original sim only contract.Spoke to billing and upgrades, they say I need to speak to returns...

Contract discount only showing for 1 month?

Good afternoon, I've not long spoken with a really helpful telephone operator who renewed my broadband and phone, and got me a great deal for it. However, I'm looking through the email now and the discount has been broken into 3 aspects, two of whic...

Bill Query

Monthly charges Plan4GEE HR 1m Unltd £50 Bill £70.00 If we have selected to pay £50 per month for unlimited data, why are we being charged £70 per month? I cannot see how/why we are paying an extra £20 per month! The above IS the breakdown of...

Credit not taken. I would like a refund please.

Hi,I recently tried to pay for my bill online which was coming out yesterday. I paid £63.07 which was then added to my credit. I cancelled my standing order, however the standing order was still taken and the £63.07 credit on my account was untouched...

Connection not restored after payment

My phone connection has not been restored yet and I have paid my phone bill around 7 pm last evening. Anyone know how long it will take to be reactived please

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Resolved! Are Smart Benefits and add-ons included in contract terms?

Hi folks, As stated in the topic title - are Smart Benefits and add-ons included in the contract terms, i.e. safeguarded for the duration of (at least) your minimum contract period? Specifically my question is around the roam abroad add-on - I am pla...

I WANT MY MONEY BACK

I paid for my first transaction on 8/07/2020 116 £ manually, and today 12/07/2020 I was charged for the same amount.

Massive charges for International call

I have just looked at my bill and it seems I have been billed £324 for a call to the Global Service Centre in Australia. I was redirected to this number through the UK Gov website and was not informed on the call that the Centre was actually based in...