Contracts & Billing

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early. How to check if you can upgrade? Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Hi, please could you let me know when my contract is until?

Trade in scam

So I took out a new contract with a £22 discount if I traded in my old phone. EE sent me the envelope, I posted it and it got lost. Now nobody wants to know, EE says it's my responsibility even though they paid postage and have a contract with RM, an...

Cancelling WiFi

Bill

Hi,i have recently been charged higher than what I agreed to pay for my contract. There’s a number on my file that I do not recognise ************please help as I can’t afford to pay this [mod edit: removed personal details from the forum]

20 short with payment agreement plan

I'm on a payment agreement plan to avoid default, I'm trying to pay my bill but struggling, my girlfriend at the time encouraged me to get her sim on EE so I'm stuck with two contracts I'm paying for one on EE and another one on Three. So I've made a...