Contracts & Billing

All discussion around anything related to EE billing or contracts

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

EE Upgrades: All you need to know

Time for a new phone? Here's how to check if you're due an upgrade with EE or would like to upgrade early.   How to check if you can upgrade?   Log in to the EE account or EE app to view when you can upgrade. Text UP to 150. You'll then get a text me...

Leanne_T by EE Community Support Team
  • 59759 Views
  • 69 replies
  • 14 Helpful

EE VIP

Does anyone know if the EE VIP programme is still available?If so how can you join - is it still that you need to have been with EE for 10 years? Thanks

Bill payment

Am contacting you today regarding this month's payment which am unable to pay I have had my universal credit benefits stopped

Likewise Phone Trade In

I recently opted for the trade in and received rhe packaging. Unfortunately my wife was on one of her cleaning modes and put itnin the bin. How do arrange a new bag to send it back please?Thanks

DHeppers by Visitor
  • 598 Views
  • 1 replies
  • 0 Helpful

Miss sold

HelloI went into my local EE store last week and was miss sold the tablet with the phone i was getting as an additional line I called 150 and they told me i need to go into store which I did. The manager was extremely rude and intimating even before ...

MeganW91 by Explorer
  • 445 Views
  • 3 replies
  • 0 Helpful

Bill

Hi There, new to EE. My monthly  plan is £53 but not sure why it’s showing £63.87 (exclusive of tax). Anyone has any idea? Thanks, Sanat 

Ending my contract when it finishes

Hi, i've been with EE for ages but as the 'upgrade' offers are so poor i've decided it's time to look elsewhere.My contract end date is 08/09/2022, if i start a new contract with another network the following day and request my PAC code from EE, is t...

elwab by Visitor
  • 353 Views
  • 1 replies
  • 1 Helpful